Session Policies

**I am currently accepting new Counselling or Mentoring / Supervision clients.**

New Clients

If you are considering becoming a new client for Counselling, Consulting or Mentoring / Supervision, please email me at heidi@heidilight.com. My phone number is for current clients only, and will be shared with you if we decide to work together. Please note that I no longer accept clients for healing work or readings. 

Counselling, consulting and mentoring / supervision services are not intended to replace sound professional medical or psychiatric advice.  Any information or services received are simply part of a complete scheme of care, prevention and well-being and must be approached as such.  

Confidentiality

I adhere to a strict ethical code.  Any information shared within your session is strictly confidential and will be treated as such.  Information will only be shared if your written permission is requested and received, and then only that which is relevant to your treatment and progress will be shared with a specifically named professional.  Please note that for any communication that is conducted over the phone or via Skype or FaceTime or another electronic platform, it is not possible to guarantee the confidentiality of the information.

Consent 

Appointments must be booked by you and cannot be booked by a third party unless that person has Power of Attorney rights. This is part of Informed Consent for care, and I do not under any circumstances counsel, supervise or consult with a client without it.

Scope of Care 

I do not deal with crisis or emergency situations and I am not ‘on call’. Services are for adults only.  Counselling sessions are designed to address the emotional and psychological aspects of everyday issues in everyday life.  They are not designed to address crisis, addiction or significant psychiatric issues.  

Cancellations 

Appointment times are booked well in advance.  If you need to cancel an appointment, there is a minimum of 48 hours notice required or you may be charged for your appointment.

Timing

It is expected that you will arrive on time for your scheduled appointment time so that treatment times can be ensured for everyone. If you are late for your appointment, you will still be charged starting at your scheduled appointment time.

STORE POLICIES

**Please note that my studio / store is currently closed.**

Payments

For secure payment on this site I accept PayPal and VISA, MasterCard, AMEX and Discover via Square. 

If you prefer to pay with credit card over the phone, I accept VISA, MasterCard, AMEX and Discover via Square register. I also accept email transfers. Or I can email you an invoice that has a secure credit card payment portal embedded in it. For any of these options, please email me with your order at heidi@heidilight.com.

Shipping

Shipping is via Canada Post Expresspost. Once shipped, you can expect your package in 1-2 business days. A signature is required so please make sure someone is home to accept your package. Otherwise, Canada Post will leave you a card. Shipments to the U.S. are via USPS. International shipments are via FedEx.

I offer Free Delivery to your home or business twice per week within the Collingwood - Thornbury - Meaford area. Please place your order online and choose the free shipping option or email / text me your order.

Shipping is free to other Canadian locations for orders over $150 pre-tax.

Orders

Please note that I fill orders twice per week. All store sales are final - I do not offer refunds. Exchange or credit will only apply on merchandise that has a visible manufacturer's defect and only if it is reported within 5 business days of receiving the shipment. So please be sure of your purchase - ie. know your ring size. (Note that wide bands fit smaller than narrow bands etc). I want you to love what you buy!

Every effort is made to ensure that your product is free from defects, however, if there is something wrong with your item, please send an email to me at heidi@heidilight.com.