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Policies

Session Policies

Appointments

If you would like an appointment, you must contact me yourself. I absolutely do not accept third party bookings unless it is for a child under the age of 16 years for whom you are the parent or guardian, or an adult for whom you have Power of Attorney rights. There are no exceptions to this.

I will explain the nature of your appointment upon arrival and you will be asked to read & sign a form which states clearly the scope and nature of the appointment you are coming for. This is called Informed Consent and I do not under any circumstances counsel a client or intuitively read a person without it. For distance sessions, you will be emailed a consent form to read and confirm.

If you need to cancel or change a scheduled appointment, I require a minimum of 48 hours notice or you may be charged for your appointment.

Please arrive 5 minutes prior to your scheduled time so all appointments times can be ensured. If you arrive late, you will still be charged starting at your scheduled appointment time.

Confidentiality

I adhere to strict rules of confidentiality in all client interactions. Because of this, please understand that I will not discuss or even acknowledge clients on any level in professional or personal settings nor will I give out names of my students without their written authorization. 

Your session details will never be disclosed with another person unless it is a professional specifically named by you, accompanied by your written authorization stating terms of the disclosure.

Store Policies

Payments

For secure payment on this site I accept PayPal and VISA, MasterCard, AMEX and Discover via Square. 

If you prefer to pay with credit card over the phone, I accept VISA, MasterCard, AMEX and Discover via Square register. I also accept email transfers. Or I can email you an invoice that has a secure credit card payment portal embedded in it. For any of these options, please email me with your order at heidi@heidilight.com.

Shipping

Shipping is via Canada Post Expresspost. Once shipped, you can expect your package in 1-2 business days. A signature is required so please make sure someone is home to accept your package. Otherwise, Canada Post will leave you a card. Shipments to the U.S. are via USPS. International shipments are via FedEx.

If you are in the Georgian Bay area & would like to pick up your order at my home studio in Meaford free of charge, you can either place your order online & choose the free shipping option, or you can email me your order & pay in person when you pick it up.

I offer Free Delivery to your home or business twice per week within the Collingwood - Thornbury - Meaford area. Please place your order online and choose the free shipping option or email / text me your order.

Shipping is free to other Canadian locations for orders over $150 pre-tax.

Orders

Please note that I fill orders twice per week. All store sales are final - I do not offer refunds. Exchange or credit will only apply on merchandise that has a visible manufacturer's defect and only if it is reported within 5 business days of receiving the shipment. So please be sure of your purchase - ie. know your ring size. (Note that wide bands fit smaller than narrow bands etc). I want you to love what you buy!

Every effort is made to ensure that your product is free from defects, however, if there is something wrong with your item, please send an email to me at heidi@heidilight.com.

For wholesale accounts and inquiries, please contact me at heidi@heidilight.com.

 

Service

I'm available to answer any questions... simply send me an email to heidi@heidilight.com or message me on Facebook.

If there is a stone you're looking for, just let me know ~ I have many individual semi-precious stones and specimens in stock.

Custom orders for jewellery are welcome. I offer custom silversmithing, beading and silk knotting of pearls.

 


 

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